Customer Testimonials

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Google Aug 31, 2020

I bought my first Lexus from Willis 4 years ago and the customer experience was so good that I just bought my second one from Willis a few weeks ago. A good customer experience is something that is extremely important to me and the reason that I will only buy my cars from Willis Lexus. From purchasing to service, they are my dealer for life. I like to be able to reach out to my salesman and tell him what I am looking for and he doesn't pressure me to buy, he informs me on the things that I ask and ...

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DealerRater Aug 18, 2020

This review is not for the service department. Its for one person!! I would like to do a shout out to Brad Chiafos! He has gone above and beyond to make sure I am always satisfied with my service. He even wrote me a hand written note! Thanks for proving you care about every customer!

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Google Aug 10, 2020

From my experiences with car dealers once I buy the car without warranty anything wrong with it would be my problem and thought that was the case with Willis Lexus. I noticed low power steering fluid around my second week with the car. Thought if I refilled a few times I'd be good but turned out to be a 1k fix for new steering rack a little over a month of owning the car. Then 2 more maintenance lights lit up. I posted my negative review and willis lexus reached out to make it right for me and I'm very grateful. ...

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Google Aug 4, 2020

Fast friendly staff, wouldn't take my Lexus anywhere else!

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Google Jul 22, 2020
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Google Jul 16, 2020
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Google Jun 24, 2020

Pleasant experience for me. My Lexus RX Hybrid car broke down at Guitar center and it was towed to Willis on a Wednesday evening and I think they had it diagnosed the following day. It ended up being a short on the hybrid battery from rain coming through a gap in the back, which would be $5700 for a new battery alone. Michael Yach recommended may be covered under insurance and was right, so that took a significant burden off of me. I caught a Lyft there to see the issue myself and take some more pictures and hear from the ...

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DealerRater May 11, 2020

I’ve been doing business with Willis sense 2000 and they go far and above to make my experience great I could not be happier

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DealerRater Feb 28, 2020

I would like to say thank you to the Service Manager ...he went out of his way to correct a situation to make it right for me and my beautiful black ES350. What he did was above and beyond and was resolved literally the next day. Thank you again!

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Google Jan 31, 2020

The customer experience at Willis is exceptional....I'll be back for further service as needed, and for my next Lexus!!!

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