Customer Testimonials
I bought my first Lexus from Willis 4 years ago and the customer experience was so good that I just bought my second one from Willis a few weeks ago. A good customer experience is something that is extremely important to me and the reason that I will only buy my cars from Willis Lexus. From purchasing to service, they are my dealer for life. I like to be able to reach out to my salesman and tell him what I am looking for and he doesn't pressure me to buy, he informs me on the things that I ask and ...
This review is not for the service department. Its for one person!! I would like to do a shout out to Brad Chiafos! He has gone above and beyond to make sure I am always satisfied with my service. He even wrote me a hand written note! Thanks for proving you care about every customer!
From my experiences with car dealers once I buy the car without warranty anything wrong with it would be my problem and thought that was the case with Willis Lexus. I noticed low power steering fluid around my second week with the car. Thought if I refilled a few times I'd be good but turned out to be a 1k fix for new steering rack a little over a month of owning the car. Then 2 more maintenance lights lit up. I posted my negative review and willis lexus reached out to make it right for me and I'm very grateful. ...
Fast friendly staff, wouldn't take my Lexus anywhere else!
Pleasant experience for me. My Lexus RX Hybrid car broke down at Guitar center and it was towed to Willis on a Wednesday evening and I think they had it diagnosed the following day. It ended up being a short on the hybrid battery from rain coming through a gap in the back, which would be $5700 for a new battery alone. Michael Yach recommended may be covered under insurance and was right, so that took a significant burden off of me. I caught a Lyft there to see the issue myself and take some more pictures and hear from the ...
I’ve been doing business with Willis sense 2000 and they go far and above to make my experience great I could not be happier
I would like to say thank you to the Service Manager ...he went out of his way to correct a situation to make it right for me and my beautiful black ES350. What he did was above and beyond and was resolved literally the next day. Thank you again!
The customer experience at Willis is exceptional....I'll be back for further service as needed, and for my next Lexus!!!
