What To Expect When You Order Your Lexus GX

We are excited to get you into an all-new 2024 GX 550 and it’s important to understand the process to manage your expectations. Here’s a comprehensive guide to help you through each step.

1. Contact Your Lexus Salesperson

The first step is to reach out to a Lexus salesperson. They will guide you through the available options and help you build the Lexus GX that meets your preferences and needs.

2. Customizing Your Build

During your initial consultation, you’ll work with your salesperson to determine your preferences for the options on your Lexus GX. This includes selecting the model, color, interior features, and any additional packages or accessories. Your salesperson will ensure all your preferences are noted and kept on record.

3. Allocation-Only Process

Unlike traditional ordering processes, Lexus operates on an allocation-only system. The allocation list from Lexus is the list of vehicles that they are producing and will be sent to our region. This means we cannot place an exact order for vehicles. Instead, we work based on the allocation list to match vehicles with what you are looking for as closely as possible. We are typically successful with matching desired vehicles with guests from the association provided to us.

4. Monthly Updates

We understand waiting can be challenging, so we commit to providing you with regular updates. Once a month, your salesperson will contact you to update you on your position in the allocation list and any other relevant information.

5. Vehicle Allocation

When a vehicle matching your build becomes available, we will notify you immediately. At this point, you will have the right to refuse the vehicle if it does not meet your expectations or preferences. If you decline the vehicle, you will retain your spot in line, ensuring you have the right of first refusal for future allocations.

6. Holding Your Spot

By remaining in the allocation list, you secure your place in line and maintain the right to accept or refuse the next available vehicle that matches your specifications. This process ensures that you have priority access to the vehicles that meet your criteria.